Dealing with Entitlement

Dealing with Entitlement

Dealing with entitlements of customers and employees is a growing concern for business leaders. For example, in an online discussion, a person was upset about a restaurant wanting to charge for extra lettuce on his sandwich. How dare they! I watched the thread as people grew angry because a restaurant dared to charge for requested extra ingredients. As restaurant customers,…

Dealing with Conflicts of Interest in the Workplace

Dealing with Conflicts of Interest in the Workplace

I recently read with horror about employees at a North Carolina restaurant serenading a group of police officers with a foul-mouthed rap song degrading these customers. http://nypost.com/2017/05/01/restaurant-employees-sing-f-tha-police-rendition-for-cops/ I’m sure most of my readers who saw that story shook their heads and thought, “Who thinks that is considered acceptable behavior?” Many executives I work with are realizing the younger the workforce,…

Transparency Earns Trust

  Customers are all looking for transparency in a world filled with distrust. Hiding information is immediately taken as a negative in today’s world; therefore, to build any loyalty you must use transparency to build their trust in you. Entire industries are looked at with a negative eye by consumers because of the fee games being played. (Airline industry, can…