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Dealing with Entitlement

Dealing with Entitlement

July 11, 2017 Posted by Russell J. White 0Comments

Dealing with entitlements of customers and employees is a growing concern for business leaders. For example, in an online discussion, a person was upset about a restaurant wanting to charge for extra lettuce on his sandwich. How dare they! I watched the thread as people grew angry because a restaurant dared to charge for requested extra ingredients. As restaurant customers,…

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